Policies
Privacy Policy
This Privacy Policy outlines how we attain, store and utilise your personal information when you use our website. It provides a general overview of both our Terms and Conditions and Cookie policy, and should be consulted in conjunction with this Privacy Policy. This Privacy Policy conforms to the General Data Protection Regulations 2016 and is effective from 25 May 2018.
General:
• You may not transfer any of your rights under this Privacy Policy to any other person.
• If any court or competent authority finds that any provision of this privacy policy is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
• Unless mutually agreed no delay or change to procedure by a party will be deemed a waiver of that, or any other, right or remedy.
• This Privacy Policy is governed by and interpreted according to English law. All disputes arising under this Privacy Policy are subject to the exclusive jurisdiction of the English courts.
How we collect your information:
• When you provide it to us by contacting us directly or through a partner, requesting a brochure or quote via our website.
• From using our website using cookies.
Personal information we collect:
• Name contact details including telephone number and email address.
• When browsing our website this may include your IP address, location, browser type and operating system, referral source, page views and navigation paths through our website.
How we use your personal data:
• We use your data so that we can contact you with any further information, to improve our services and website through analysis, and for advertising purposes.
• Whenever you are needed to submit data, you will be given the option to prevent the use of this data. This can include:
• Use of your data for marketing purposes.
• Sharing data with third parties.
How we secure your personal data:
• We endeavour to do our best to protect your personal data, however information on the internet is not entirely secure and is done at your own risk.
• We take appropriate measures to encrypt and safely store all data that we collect through suitable physical, electronic and managerial procedures. We only grant access to your personal information where necessary and don’t sell or disclose your personal information to any third parties.
How long we retain your personal information:
• We only retain your data for as long as necessary (generally 2 years) unless required for legal or contractual obligations with you, such as the duration of a product warranty.
• This website on occasion may present links to other websites, however we have no control over those websites and are therefore not responsible for the content shown. This Privacy Policy does not encompass the use of those websites.
Accessing your personal information and your rights
Your rights in relation to your personal information:
• To request to know what personal information we hold and be informed about its use.
• To correct your personal information.
• To have your personal information removed from our records.
• The right to complain to a supervisory authority.
• To withdraw any consent about the use of your information for marketing purposes.
However, if you require access to your data, we will ask you for appropriate evidence of your identity to ensure safe protection of your information.
Notification of changes to this policy
• There may be updates to this policy occasionally which will be published on our website. To guarantee you are happy with these changes you should check the page each time you visit.
• If you have any questions regarding this Privacy Policy or the way Bespoke Homelifts uses your data, please contact us.
Cookie Policy
Bespoke Homelifts uses cookies on this website. By using our website, you consent to the use of cookies.
What is a Cookie?
A “cookie” is a piece of information that is stored by your computer which records how you use a website, so that when you return to the website it can offer you tailored information based on previous data. They can also be used for advertising and marketing purposes by analysing the traffic on the website. Cookies are used by nearly all websites and aren’t harmful and you can refuse cookies at any time by activating the setting on your browser which permits you to block settings of all or some cookies. However, if you do choose to block cookies then you may not be able to access all parts of our site.
How Bespoke Homelifts uses cookies:
We use “cookies” to collect information so that we can learn how our website is used and thus develop and improve our website as well as your overall online experience. Furthermore, we use them in order to make our marketing relevant and therefore show you relevant offers and promotions on our own websites and through our advertising networks.
Cookies are either:
• Session Cookies: these are only stored temporarily on your computer and are automatically deleted when you close your browser – they do not collect any personal data from your computer and they usually store an anonymous session ID allowing you to browse a website without having to log in to each page.
• Persistent Cookies: a persistent cookie that is stored on your computer even when you close your browser. The cookie can be read by the website that created it when you visit that website again. This is used for Google Analytics.
• Performance Cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular, help identify information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies only collect anonymous information.
• Functionality Cookies: Functionality cookies are used to remember settings to provide enhanced features. Preventing these cookies will reduce the support we can give you and reduce the services available for your use. For example, social media sharing cookies apply when you share our content on a social network such as Facebook or Twitter.
• Marketing Cookies: Bespoke Homelifts has relationships with trusted marketing suppliers. Sometimes you might see Bespoke Homelifts advertised on other websites. This is because a cookie has been used to deliver the ad to you. However, these cookies are completely anonymous, and you can opt out of targeted marketing directly from these suppliers at any time. Preventing these cookies may stop us from offering you some services.
Where can you find more information about cookies?
For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: https://www.aboutcookies.org or visit your browsers help pages.
Terms & Conditions
Disclaimer
• This website may include links to external websites. These links are provided to help you find relevant information that may be of interest. It is your responsibility to decide whether any of these websites are suitable for your purposes. Bespoke Homelifts are not responsible for the content on any external websites so therefore it is your responsibility to assess whether any of these websites are suitable for your purposes. If you do not agree with any part of these terms and conditions, please do not use our website.
• The content of the pages of this website is for your general information and use only and is subject to change at any point.
• This website uses cookies to monitor browsing preferences and for advertising purposes. For more information please see our cookie policy
Terms of use:
You may:
• Print off a copy of any or all the pages for your own personal reference.
You may not without our express written consent:
• Copy, distribute, broadcast, alter or otherwise use any material contained in the website.
• Remove any copyright or trademark contained in the original material from any material copied or printed off from the website.
These restrictions apply in relation to all or parts of the website.
General
• If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
• If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
• These Terms shall be governed by English law and you and we both agree to the non-exclusive jurisdiction of the English courts. We do not accept orders from addresses outside the UK and Channel Islands.
Changes to terms and conditions
Bespoke Homelifts has the right to change these terms and conditions and disclaimer occasionally, which therefore means that by browsing this website you accept that you are only obliged by the current terms and conditions set out above and thus you should regularly check these each time you visit our website.
Basis of sale
• We consider these Terms, the Order and the Order Confirmation to set out the whole agreement between you and us for the supply of the Services. Ensure that you have read and understood the terms and conditions and accepted that they are complete and accurate before ordering.
• You may within fourteen calendar days of placing an Order cancel an Order by providing us with written notice. If you cancel an Order, any deposit paid by you and held by us will be refundable. If you cancel the order outside the 14 calendar days, we may keep any deposit paid and receive payment for any expenses already incurred.
• If prior to installation, or during installation, Additional Works are required by you or us to complete the installation, you shall pay the costs necessary for such works.
Quality of services
All materials, equipment and labour used in connection with the Services are covered by a 12-month warranty following installation. Labour and material required to repair or replace such defective components or adjust will be free of charge for a period of 12 months but after 12 months, there will be a call out fee required for any repairs or replacements. However, if your instructions are inaccurate or incomplete then we may charge a reasonable extra fee or cancel the order.
Provision of services
We will supply the Services to you from the date set out in the Order Confirmation. Furthermore, we will make every effort to complete the Services on time but there may be delays due to circumstances beyond our control or technical problems. In this case we will complete the Services as soon as reasonably possible.
Events outside our control
We will not be liable or responsible for any failure to carry out any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
Termination
• Cancellation of order will not affect your rights or our rights including the right to recover any money you owe us under these terms.
• Under the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the Contract within a period of 14 days from the Contract date. The right can be exercised by sending or taking a written notice of cancellation to the registered office of the Company as shown on the front of the Contract, marked for the attention of the Cancellations Department. If you have supplied written approval for work to begin before the end of the cancellation period you may have to pay for the goods and services if you decide to cancel.
• Where our products are bespoke and planned to order, this Contract cannot be cancelled.
• If you cancel the Contract more than 14 days from the Contract date, you agree to pay the Company for all losses and costs incurred up to the date of cancellation
• If for any reason there is a complaint which cannot be resolved using our own procedure, we recommend the use of the services of an ADR such as “The Furniture Ombudsman” which provides a free of charge service for consumers.
Assignment
You are not permitted to transfer any of your rights under these terms to another person without receiving our prior written consent. We can transfer any of our rights to another organisation, but this will have no affect on your rights under these terms.
Data protection
We will only use the personal information you provide to us to present you with Services, or to inform you about other services that we offer, and these details will only be used in conjunction with our privacy policy.
Complaints and policy procedure
Bespoke Homelifts aims to provide a high quality of goods and services. We take complaints seriously and welcome your feedback on the goods and service that we provide. We continually monitor our complaints so we can provide you with the help you need and improve the running of our business. If you’re not entirely satisfied by the product, please contact us and provide as much detail as possible so we can enhance our overall service.
Bespoke Homelifts
Low Road
Church Lench
Evesham
WR11 4UH
01386 47179
Bespoke Homelifts Limited is registered in the UK - Company number 14288550
